At the recent Becker’s CEO+CFO Roundtable, Wayne Lipton, Managing Director of Concierge Choice Physicians (CCP), and Timothy P. Seibert, MPH, Chief Administrative Officer and Executive Director of Primary Care at Weill Cornell Medicine, explored how concierge medicine is evolving and why health systems are embracing it.
Lipton outlined the full spectrum of concierge membership models, with a focus on CCP’s Hybrid Choice™ program—an innovative, low-risk approach that allows physicians to offer concierge-level services to a limited group, while maintaining their traditional practice. Because practices preserve their entire patient panel, existing payer relationships and referral networks, the model works well and is becoming increasingly popular in large, vertically integrated healthcare organizations.

Seibert detailed why Weill Cornell Medicine chose to introduce concierge medicine, emphasizing its alignment with organizational priorities including physician satisfaction, patient demand for more personalized care, and the need for more sustainable practice revenue models. He then walked through how the system successfully integrated concierge services, highlighting operational planning, stakeholder communication, and physician engagement as key components.
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Tim concluded with a look at how CCP’s Hybrid Choice programs are currently working at Weill Cornell, noting the growth of the program, positive patient feedback, and meaningful benefits for physicians—particularly around improved work satisfaction and strengthened patient relationships.
CCP closed with a call to action: as healthcare organizations face increasing financial and operational pressures, concierge programs—especially hybrid models—offer a strategic way to stabilize revenue while elevating the patient and physician experience.

Google “ preventing physician burnout” and half the sources focus on practice management strategies, the other half will lead you to believe you are incomplete unless you have a daily mindfulness practice. And sure, both are important and have value. But maybe there is more to consider…
 
Here are six ideas for physicians who’d like to take a breather from the overwhelming pace and pressure in today’s medical practices.
 
Professional enrichment – it may sound counterintuitive to suggest a course, a conference or a book to prevent burnout. But who hasn’t stepped away from the stethoscope to learn something new and come back refreshed and reinvigorated to resume practice? One of our clients refers to it as “remaining curious” in her professional life- we love that!
 
Guard the zone – most people have a passion, something that soothes the soul, calms the mind and creates separation from the daily grind; it is an activity that gets them “in the zone.” It might be gardening, painting, running, cooking, dancing. Whatever it is, schedule that time for yourself and strictly guard that time for yourself.
 
Fun – after all, laughter is the best medicine, isn’t it? With your tribe, rediscover some of the activities you enjoyed growing up, like board games, UNO, bowling, bumper cars, mini golf, etc. It may sound silly, but we bet you will laugh hard and feel lighter afterwards.
 
Hug it out – yes, we all have and need people to share the unique challenges of our day. Venting feels good and feedback is helpful, but most days, a good old-fashioned hug is warranted and just what the doctor ordered.
 
Change the environment, change the perspective – Yes, a vacation! Not just time off from the office, but a departure from your current physical environment. It doesn’t have to be big and complicated or far. Use miles for an overnighter or weekend a few towns away. Exercise, shop and dine in a new environment. Let someone else worry about the housekeeping and cooking so you can recharge. Things look different when you have been someplace different.
 
No news is good news – Take a break from the ceaseless discourse on TV and social media the last hour of each day, prior to retiring. It may help you fall asleep faster. Or go big and dedicate all day Sunday for a true day of rest.
 
 And yes, breath and meditate- of course!
 
 Prevent burnout in your medical practice
 
Whether you’re a physician with a private practice, or an administrator of a large medical group or healthcare organization, burnout is taking a toll!
 
CCP’s flexible membership models make it easier for physicians to practice at a pace they enjoy, achieve a better work/life balance, and generate substantial new revenue.
  
Contact Concierge Choice Physicians at:
877.888.5590 | [email protected] | www.ccpmd.com
 
 
 
 

As anyone who works for a large organization understands, time is often the biggest enemy. Many people have great ideas, but getting the team to actualize them can be a long and tedious process. There are consequences to delay, however. Your healthcare organization has a vital untapped resource: your patient relationships. 

With the right membership medicine approach, this resource can:

• Turn a primary care practice from a loss leader to a revenue center
• Improve physician morale and counter burnout
• Enhance patient satisfaction

Large medical groups, hospital systems and healthcare organizations from coast to coast are now recognizing the benefit of CCP’s flexible approach to membership medicine. CCP clients are finding that our programs go far beyond increasing revenue. They are now critical components in business plans, offering a new, private revenue stream, while also reducing physician turnover and extending careers.  They are being used as an incentive to attract new physicians in competitive marketplaces.  They are even being used to support non-profit fundraising efforts.

Don’t let time get away from you.
The healthcare industry is facing a period of great turmoil and uncertainty. Make sure you are not leaving a valuable asset untapped. Our plug-and-play approach makes it simple and risk-free to launch a pilot program. You will not have to turn away patients. There is no cost. There is no need to relocate physicians or patients. Our programs are compatible with insurance and Medicare.
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Please contact us for more information.
We can discuss how our programs grow from a small cohort of physicians in a pilot program, to programs generating tens of millions for health systems. Click here to read an article recently published on Becker’s Hospital Review for additional insight, or contact us at 877.888.5590 or [email protected].

ROCKVILLE CENTRE, NY – April 23, 2025– Concierge Choice Physicians (CCP), the nation’s leading full-service concierge medical service provider, today announced that William Condrell, MD, an internist with a private practice called Condrell Primary Care (formerly Spring Valley Internal Medicine) in Washington, DC and Bethesda, MD, has enrolled in the company’s concierge medicine program - an enhanced service that provides patients with more time, support and greater connectivity between doctor and patient.

The Concierge Choice by CCP is a unique concierge medicine style that allows physicians to offer patients an exclusive membership program while maintaining their entire patient panel. Patients who choose not to join remain in the practice and are cared for by a team of physician extenders with the doctor’s guidance and supervision. Membership is simply an option for those patients who want the assurance they will always see their chosen physician for appointments. No patients are dismissed, and referral networks remain intact.

Dr. Condrell launched his program because of the high demand for his attention and support. “Within our large practice with multiple providers, it became increasingly difficult to always satisfy patients who only wanted to see me for appointments,” said Dr. Condrell. “All of my patients are important to me. I want to make sure their varied needs are met. This flexible Concierge Choice approach gives my patients control over their practice experience, and I’m really happy with positive response the program has received.”

Patients who enroll in Dr. Condrell’s Concierge Choice program pay an annual fee that allows him to provide services that go beyond what could be offered in a traditional practice. They include: easy to secure, conveniently scheduled appointments that are always with Dr. Condrell; Dr. Condrell’s private cell phone number for easy after-hours connectivity should an urgent need arise; enhanced medical advocacy and coordination with all other healthcare providers; and a dedicated office staff with a focus on service to assist patients. Children between the ages of 18-26 also receive complimentary membership when their parent joins.

Condrell Primary Care has two locations, 4910 Massachusetts Avenue, NW, Suite 114, Washington, DC and 5616 Shields Drive, Bethesda, MD 20817. For more information about Dr. Condrell’s Concierge Choice program, please call 877.888.5590 or email [email protected]

About William Condrell, MD
William Condrell, MD, is an internal medicine physician with a private medical practice called Condrell Primary Care, located in Washington, DC and Bethesda, MD. He enjoys being a physician and genuinely looks forward to seeing his patients every day. Dr. Condrell earned his Bachelor of Arts in biology from Pomona College in Claremont, California. He then graduated from Georgetown University in Washington, DC, with a Master of Science before earning his Doctor of Medicine from Georgetown University School of Medicine. After graduating, he completed his internship and residency in internal medicine at Georgetown University Medical Center. Dr. Condrell specializes in acute and urgent care, annual physicals, cardiac evaluations, preventative health, sports injuries, and vaccinations. Dr. Condrell believes it is most important to get to know his patients and encourages them to ask questions, so he fully understands their needs. He creates a relationship with patients that allows their participation in determining treatment options. His excellence is recognized by many, as he was awarded Top Doctor by Washingtonian Magazine every year for more than ten years.

About Concierge Choice Physicians (CCP)
Dedicated to providing real options for patients and physicians, Concierge Choice Physicians™ is the largest private provider of the full range of concierge programs available today—Hybrid and FullFlex™. The company provides innovative, flexible and affordable models proven to work in medical practices of any size—from solo physicians to large medical practice corporations—both independent and affiliated with hospitals or health systems. Headquartered in Rockville Centre, NY, the company has worked with more than 500 physicians in 29 states. For more information, please visit www.ccpmd.com.

With a growing aging population and a physician shortage, it’s certainly a challenging time in medicine. Physicians, particularly primary or family care doctors, value the doctor-patient relationship too. They don’t want to practice in a fast-paced, high-pressure environment either. They want time to spend with patients, to find the root cause of illness, provide lifestyle support, and help with treatment compliance.

But what can be done? Private physician practices, as well as those now owned by large medical groups and institutions, are struggling. How can we improve trust between patients and physicians in such a high-stress environment? What is it that patients want in a practice experience? How can we meet those needs and still stay afloat?

As the Wall Street Journal article pointed out, patients don’t want to feel like just a number on a chart. They want a medical advocate—someone who is looking out for them, coordinating their care and communicating with them, addressing their concerns and questions. They don’t want automated attendants, lab results through portals, or an inability to see the same doctor twice.

In today’s healthcare marketplace, that’s concierge care. And, in response to patient demand, concierge care is growing every day, especially in large medical groups, hospitals, and healthcare organizations. With declining reimbursements and a high volume of patients to serve, it’s really the only way that doctors can afford to take that extra time with patients and serve as their go-to doctor at each appointment. This may seem unfair or unfortunate, but as today’s physicians and practice managers understand all too well, it feels like it’s either concierge care or volume care. The in-between is becoming impossible.

Fortunately, there are concierge models that allow physicians to offer both concierge care and traditional care, even in large healthcare organizations. These programs are exploding in popularity because they meet the need for patients to have the enhanced practice experience they want, without causing a medical practice to go under.
The satisfaction rate for concierge patients is extremely high. How do we know? Because we survey thousands of members in hundreds of concierge programs each year, compiling the results and comparing them. At a time when a chief complaint from patients is that they feel like just a number, 90% of concierge patients feel their physician and the physician’s office staff are always available to them when they need care and support. When asked how likely they would be to recommend their concierge physician to a friend, the responses are overwhelmingly positive.

Perhaps most telling are the comments from patients. Unlike the comments in the Wall Street Journal article, comments from concierge patients refer to physicians as “blessings.” Their doctor makes them feel like family. The staff helps them with paperwork and with other specialists they may see. The ability to connect easily with their doctor gives them peace of mind when they feel most vulnerable.

There is no doubt that the service and support a concierge patient receives leads to greater satisfaction. It’s unfortunate that this approach can’t extend to all patients. In a perfect world, every doctor would be able to practice this “old school” style of medicine and every patient could be cared for in this manner. But those of us in healthcare know it simply isn’t possible today.

We must therefore focus on rebuilding trust between doctors and patients, without alienating anyone. A flexible approach to concierge care could be the key to achieving this balance. Doctors and practice managers should explore models that allow for full patient panels while offering concierge care as an option for those who want a more personalized experience. This solution allows patients to take more control of their healthcare, while enabling physicians to provide the kind of compassionate, individualized support that originally drew them to medicine.
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For practices affiliated with large healthcare organizations, this model not only boosts patient satisfaction but also improves physician morale—two of their most pressing challenges. By embracing a blend of traditional and concierge care, we can begin to restore the trust that has eroded over time, ensuring that both patients and physicians find satisfaction in their healthcare experiences.
 

​The model took off. Concierge medicine is, after all, an excellent way to practice and experience medicine. But it became increasingly clear that not all physicians could transition their medical practice to an exclusive concierge practice. Perhaps their patient base was small, or they were practicing in a more rural, less wealthy area. And many doctors who could successfully make the transition didn’t want to dismiss patients who couldn’t afford to join.

However, even though these doctors couldn’t or wouldn’t transition to an exclusive concierge medicine practice, they still saw the value in membership medicine. The value that exists in bonus revenue that would stabilize a private practice struggling with declining reimbursements, and the value in patient relationships that were being threatened by the pressure of volume care. That was when the first major change began.

A New, Blended Approach That Offers Choice Emerges

I am proud to have pioneered what I call “the hybrid approach” to concierge care. Twenty years ago, I built an entire company around this opportunity. I called my company “Concierge Choice Physicians” (CCP) precisely because choice was what was missing in the industry, and choice is still what actually matters today. Physicians needed choices, not an all-or-nothing model. And patients want the choice to select the practice experience that’s right for them.

Initially there were skeptics that said a blended model, where a physician could offer concierge care as a service option for patients who want this level of support, would never work. Why would a patient buy a concierge membership when they could continue to see their doctor as a traditional patient? These skeptics underestimated how much patients valued the relationship they had with their doctor. Our model skyrocketed in popularity. CCP became the second largest company in the industry, and the only company that allowed physicians to decide the kind of membership medicine they wanted to offer: a full practice transition, or the hybrid approach.

Because we were flexible and physician-friendly, we developed a reputation built on trust. Physicians could and still do trust us because we don’t force them into a particular model. In fact, our very first client is still our client. We never forced physicians to overhaul their practice in order to participate. They could dip their toe into concierge medicine with a hybrid program. Without any upfront costs, they could test it, check the reaction from their staff and patients, and see how the revenue impacted their bottom line. And because the nature of a hybrid program means traditional patients remain, we had ongoing relationships with clients that offered continuous marketing and support. We weren’t consultants that swooped in, upended everything, and left. Our relationship was always built on ongoing service and support.

Models That Adapt as the Market Changes

The flexibility of our approach is what has contributed to our longevity. When we launched, it was mostly private primary care physicians who contracted with us. They had ongoing relationships with patients so they were naturally the right fit. But soon, specialists got on board. In fact, some of our most successful clients have been cardiologists and rheumatologists, gastroenterologists and endocrinologists. Today, we have unique programs to support pediatricians, gynecologists and more.

The biggest change has occurred in the last decade, with large medical groups absorbing small private practices. As the pool of private physicians able to make their own business decisions declined, we wondered how a shrinking private market would impact our growth. It turned out we didn’t need to worry at all. A funny thing happened. When large healthcare organizations purchased a client’s practice, they quickly recognized the value in the existing hybrid concierge program. For example, a Hybrid Choice program with just 50 members can generate an additional $100k in new, private revenue. Why would a health system want to cancel that? They didn’t.

Large healthcare organizations are now our fastest growing market. They have the same challenges as small private solo physicians, but at a larger scale. Our programs are scaling to meet their needs. At one time it seemed concierge medicine was incompatible with a vertically integrated healthcare organization that relies on third party payers and referrals. But our hybrid programs don’t interfere with their business structure, they just add revenue. And, it turns out, there are more perks.

CCP’s blended models have proven instrumental in improving physician satisfaction by allowing doctors to practice a more satisfying style of medicine for a period of their day while generating bonus revenue. They are being used to extend the careers of senior physicians who would otherwise retire. And they are being offered as an incentive to recruit new, high-quality physicians to a network. Patients also report high levels of satisfaction when they get to select the practice experience they want to have: traditional or enhanced.

A Future with Choices
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So what have we learned from all of this? Twenty years ago, I felt strongly that the future of the industry lay in flexibility. I knew there was a strong market for concierge care and I could see the consolidation of medicine on the horizon. Today, there are other changes looming on the horizon. Change is the only constant, after all. I remain confident that a company built on choice can adapt to whatever comes next: AI, direct pay, telemedicine, physician shortages, changes to Medicare payment structures, etc. After all, it’s not the strongest that survive. It’s the most adaptive! Concierge medicine will continue to grow in popularity and diversity. CCP will continue to adapt our programs to meet the needs of physicians, healthcare organizations and patients in a changing and often challenging marketplace.